Virtual Companions available on the Cloud, how to submit a support ticket?
Virtual Companions are now globally available on the 3DEXPERIENCE platform SaaS. Discover how to raise a Service Request for support.
News
July 23, 2026
Welcome to Dassault Systèmes Customer Success
We're committed to empowering your journey with 3DEXPERIENCE solutions.
3DEXPERIENCE R2025x FD09 Program Directory now available
3DEXPERIENCE R2025x FD09 Program Directory now available
Program Directory and Release Notes
July 10, 2026
June 2026 - New Certified Workstations
Below are the new workstations certified by Dassault Systèmes June 2026.
News
July 2, 2026
Upgrade of Managed DSLS Service on July 11th, 2026
Managed DSLS Service will be upgraded on Saturday July 11th, 2026
News
June 29, 2026
Customer Success Resources
Hardware & Software Certification
Verify the compatibility and reliability of both hardware and software, ensuring seamless integration and optimal performance.
Software Downloads
Get the latest versions of our software, ensuring your operations are always running on cutting-edge technology.
3DEXPERIENCE platform SaaS Support
Access to support pages dedicated to SaaS 3DEXPERIENCE platform.
Documentation
Access online documentation to maximize the potential of all V5, V6 and 3DEXPERIENCE platform applications
Onboarding
Your first step towards a fully supported experience begins with our tailored Onboarding process, crafted to get you up and running with ease and confidence.
Community Access
Join a thriving community of experts and peers. Share insights, get answers, and stay connected with those who understand your challenges best.
Support Policies and Offers
Discover our Support Policies and Offers, designed to provide you with tailored solutions that ensure your success and satisfaction with our services.
Knowledge Base
Access to our knowledge and to dedicated content prior to your profile. Consult our Q&A, download our Best Practices written by our experts and more specific articles.
Best Practices
Read best practices written by Dassault Systèmes experts to learn how to get the most out of your products.
DSLS - Fundamentals and Troubleshooting
This best practices document provides a basic overview of DSLS, information about how to install, upgrade and rename the Dassault Systèmes licensing server.
Best Practices
June 30, 2026
Fix Pack Installation On Premises 3DEXPERIENCE R2026x
This Best Practices document complements the On-Premises Installation and On-Premises Upgrade documents available in the Dassault Systèmes Knowledge Base (https://www.3ds.com/support/knowledge-base/).
Best Practices
June 29, 2026
DELMIA Quintiq Release Strategy
This Best Practices document explains the release strategy and planning of the DELMIA Quintiq Application Suite.
Best Practices
May 21, 2026
T&M Weight and Balance Management
This Best Practices document outlines a basic Weight & Balance solution for the T&M industry. It provides a step-by-step guide for using the 3DEXPERIENCE apps and roles to achieve precise tracking of weight objectives and continuous monitoring of weight KPI's for better performance management and decision-making.
Best Practices
April 28, 2026
Need Assistance?
Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.