Patient Experience Enablement Project Consultant (Remote)
Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.
About the Team:
Patient Experience Enablement Project Consultant supports the Enablement team by managing day-to-day Clinical Trial activities for Accredited/Enabled clients. The Enablement Project Consultant will be Responsible for consulting clients on effectively building and delivering quality projects while ensuring Medidata-led services are concurrently delivered on time and within budget.
You will report to the Senior Manager, Project Management.
Responsibilities:
Partners closely with Enablement Leads on advising and mentoring enablement customers during project implementation
Provide feedback from customers to Patient Experience Enablement Leads on desired Product functionalities that improve service to our customers
Contribute to SOP and SWI Development for Enablement Services
Competent in Medidata systems and processes, with working knowledge of Patient Experience products
Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
Manage a full portfolio of studies with a focus on delivery of the scope on time, within budget and with a high quality outcome
Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products
Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured
Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions
Management of client expectations for Patient Experience products and services
Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate
Conduct lessons learned meetings internally and externally
Participates in internal initiatives to completion in support of team goals
Interact with new hires on team activities at same level or below
Work with Associate Project Manager to monitor delegated tasks as applicable
Assure compliance with Medidata's standard project management methodologies and Medidata SOPs
Qualifications:
Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
Is proficient in the use of all relevant Medidata internal systems
Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
Is able to demonstrate presentation and soft skills such as time management and project prioritization
Travel expectations 10% - 20%, national / international
Valid driver's license required
4 -year college degree or equivalent (analytic discipline a plus) preferred
1-3 years relevant experience in clinical/biomedical and/ or software development
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
- The salary range for positions that will be physically based in the NYC Metro Area is $79,500.00 to 106,000.00
- The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
- The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
- The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
- The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
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Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
Inclusion statement
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $71250 and $95000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
MEDIDATA genera evidencia e información para ayudar a las empresas farmacéuticas, biotecnológicas, de dispositivos médicos y de diagnóstico, así como a los investigadores académicos, a acelerar el valor, minimizar el riesgo.
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