Engagement Director
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.
About the Team:
Reporting to a Client Services Partner, you will responsible for all aspects of relationship management with your client accounts. You will ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.
At the Engagement Director level, you will perform proactively and autonomously, leading complex projects and programs. The role includes owning and expanding customer relationships through participation in client governance structures. This can involve being the primary escalation point in which resolution of complex issues is key.
Responsibilities:
- Identify new business opportunities within assigned accounts
- Participate in program governance, and manage the overall professional services relationship
- Identify process improvements and guide strategy
- Collaborate with internal and external resources to achieve project goals
- Lead complex projects and/or clients, which may include a program of projects
- Lead project delivery to ensure that all deliverables are tracked and that documentation is current
- Manage client expectations and communications, and ensure overall client satisfaction
- Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
- Raise and track work requests to other departments
- Document minutes/action items during client and internal meetings; conduct appropriate follow-up
- Manage issues and risks driving appropriate resolution and mitigation
- Provide clear and concise communications to all stakeholders
- Assure compliance with Medidata's standard project management methodologies, quality management system
- Support development of sales orders and change orders
- Deliver workshops and lead client meetings
- Coach and train new and junior team members
Qualifications:
- Proven experience of working independently in an advisory capacity
- Can anticipate and mitigate complex issue and risks thus minimising escalations
- Has shown can mentor other team members and serve as a team leader
- Proven examples of suggesting improvements which increase the value proposition for Medidata and the client
- Knowledge of Medidata (or similar) products determined by requirements of the role
- Have a deep understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
- Experience balancing multiple tasks and opportunities collaborating with all stakeholders
- Experience leading project teams and meeting project timelines
- Experience with creating and delivering presentations
- Able to travel up to 20%, domestic & international
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognise employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.
We will accept applications on an ongoing basis until we fill the position.
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Inclusion statement
MEDIDATA genera evidencia e información para ayudar a las empresas farmacéuticas, biotecnológicas, de dispositivos médicos y de diagnóstico, así como a los investigadores académicos, a acelerar el valor, minimizar el riesgo.
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