Troubleshooting Machine (TSM) is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.
We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :
Please find below a simplified illustration of the process requiring to use the Troubleshooting Machine :
Troubleshooting Machine use cases may varydepending on the type of applications used on top of the 3DEXPERIENCE platform:
Download links :
3DEXPERIENCE Platform release and level | Compatible TSM Server version | Download links |
---|---|---|
R2022x GA and all FPs | 3DEXPERIENCE R2023x FP.CFA.2324 | |
R2023x GA and all FPs | ||
R2024x GA | ||
R2024x FP2405 (FD01) and upper FP | 3DEXPERIENCE R2024x FP.CFA.2405 |
Please retrieve below the Troubleshooting Machine applications usage policy which is displayed to the user when launching the client application :
“You are about to launch Troubleshooting Machine tool proposed by DS in the context of the Support Services subscribed by you or by your entity as governed by the Support Policies made available online. Troubleshooting Machine’s purpose is to optimize the performance of the Support Services by providing both the scenario recording and the collect of traces required to analyze a Case of support.
To this end, Dassault Systèmes recommends using Troubleshooting Machine:
- only for the purpose of optimizing Support Services while opening a Caseto DS support team.
- on a test or debug environments as it may lead to impacts on the software execution such as performance, reliability, and amount of generated data.”
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