Troubleshooting Machine

Why using the Troubleshooting Machine?

Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.

We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :

• Reducing Service Request submission cost
• Reducing Service Request back and forth
• Accelerating Service Request resolution time

 

Troubleshooting Machine for Web Applications

Troubleshooting Machine for Web applications is covering 3DEXPERIENCE platform scenarios replayed within a browser.

Troubleshooting Machine for Web applications is a free application delivered since June 2023 as a Dassault Systèmes media and is compatible with :

• 3DEXPERIENCE platform on cloud
• 3DEXPERIENCE platform on premise supported releases - for more details, please refer to our Releases Support Life Cycle Dates

This tool consist of 2 parts :

• CLIENT PART - A standalone client installed on the customer workstation
  Access Latest version of Troubleshooting for Web applications made available for 3DEXPERIENCE on cloud and on premises Licensed Program:
  • Publication Date: August 21, 2023 – Update frequency : around every 2 months
  • Troubleshooting for Web apps Version: 6.425.6 (3DEXPERIENCE R2023x FP.CFA.2332)
    • despite Installer Version is from release 3DEXPERIENCE R2023x FP.CFA.2332, the client is compatible with all previous supported release and FP levels
    • the latest client version should be always installed to benefit from latest enhancements and fixes & as compatible with all previous supported release levels
       
  • Supported browsers : Google Chrome & Microsoft Edge
  • Media Download link: Troubleshooting for Web Apps
     
• SERVER PART (on premise only - optional) - A server component available only for on premise installations deployed on 3DSpace
  Access Latest version of Troubleshooting Server component made available for 3DEXPERIENCE on premises Licensed Program :
  • Publication Date: June 9, 2023 – Update frequency : around every year (subject to change)
  • Troubleshooting Server component Version: 6.425.4 (3DEXPERIENCE R2023x FP.CFA.2324)
    • despite Installer Version is from release 3DEXPERIENCE R2023x FP.CFA.2324, the installer is compatible with all previous supported release and FP levels
  • Media Download links : 
    • Troubleshooting Server component for Windows server
    • Troubleshooting Server component for Linux server

Please retrieve below the Troubleshooting Machine applications usage policy which is displayed to the user when launching the client application for the first time:

“You are about to launch Troubleshooting Machine tool proposed by DS in the context of the Support Services subscribed by you or by your entity as governed by the Support Policies made available online. Troubleshooting Machine’s purpose is to optimize the performance of the Support Services by providing both the scenario recording and the collect of traces required to analyze a Case of support.
To this end, Dassault Systèmes recommends using Troubleshooting Machine:
- only for the purpose of optimizing Support Services while opening a Case to DS support team.
- on a test or debug environments as it may lead to impacts on the software execution such as performance, reliability, and amount of generated data.”

To know more about Troubleshooting for Web apps installation and usage, please refer to QA00000303283