Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.
We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :
Troubleshooting Machine for Web applications is covering 3DEXPERIENCE platform scenarios replayed within a browser.
Troubleshooting Machine for Web applications is a free application delivered since June 2023 as a Dassault Systèmes media and is compatible with :
This tool consist of 2 parts :
Please retrieve below the Troubleshooting Machine applications usage policy which is displayed to the user when launching the client application for the first time:
“You are about to launch Troubleshooting Machine tool proposed by DS in the context of the Support Services subscribed by you or by your entity as governed by the Support Policies made available online. Troubleshooting Machine’s purpose is to optimize the performance of the Support Services by providing both the scenario recording and the collect of traces required to analyze a Case of support.
To this end, Dassault Systèmes recommends using Troubleshooting Machine:
- only for the purpose of optimizing Support Services while opening a Case to DS support team.
- on a test or debug environments as it may lead to impacts on the software execution such as performance, reliability, and amount of generated data.”
To know more about Troubleshooting for Web apps installation and usage, please refer to QA00000303283
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