T75-2016: Change regarding sale and support of hardware used with BIOVIA Laboratory Execution System (LES)

LES

We are reaching out to inform you about planned changes regarding the sale and support of hardware used with BIOVIA Laboratory Execution System (LES).
As of January 1, 2017, BIOVIA will no longer directly sell hardware for use with any of its solutions.  For LES, this means we will no longer be selling printers or scanners, or providing the associated hardware support for these devices.  Specifically, we will no longer be selling the following hardware:
 

 
Why are we making this change?
Dassault Systemes business strategy does not include the resale of hardware and hardware support. 
 
Who should you contact to acquire new hardware and its support starting January 2017?
At this time we are researching suggested alternative vendors who can provide similar hardware support for BIOVIA LES.   BIOVIA will be providing hardware vendor information as soon as we have the vendors identified.  In addition to providing vendor contact information, we will also be providing hardware specifications for use with LES moving forward.
 
What happens to my current LES hardware support agreement on 1 January 2017?
BIOVIA will continue to honor existing active hardware support contracts through their effective end date for both printers and scanners. These contracts will not be renewed when they expire. 
 
We will be sending an additional communication to provide you with more information regarding:

1. Alternative Hardware Vendors
2. Hardware Specifications

Operating System
All supported operated systems.
 
Resolution:

The primary change customers need to be aware of is that BIOVIA will no longer offer any hardware support and as a result, will no longer provide warranty or replacement hardware in event of failure. 

How to contact BIOVIA Support

If you have any questions, please contact BIOVIA Support.