Oct 19 2018

T44-2017: Notebook cannot be used with Google Chrome versions 60.0.3112.78 or higher

Notebook Cloud

When Notebook is accessed from 64-bit Google Chrome version 60.0.3112.78 or higher a 404 server error is immediately and repeatedly reported.  Consequently it is not possible to use Notebook with these versions of Chrome.

Note that a work-around for this issue has already been applied on Science Cloud.  Therefore Notebook can be used with Chrome on Science Cloud.


This issue has occurred due to a change made by Google Chrome to access the response headers in lower case.  The outcome of this change returns the location access through data.responseHeaders.Location as undefined.

Notebook appends this location to access resources from the Notebook server via the url https://<notebookserverurl>/location/<resource> and fails. 

This Google Chrome bug can be followed at https://bugs.chromium.org/p/chromium/issues/detail?id=716994
Resolution:
To work-around this problem avoid using Chrome 60.0.3112.78 and above until a there is a fix for this issue.  Microsoft Internet Explorer and Mozilla Firefox continue to work as expected. 

This issue will either be fixed through a future update to Google Chrome, or by a work-around implemented within the Notebook code.  This Notebook work-around has been logged as a defect (issue number CELN-8673) and will be considered for inclusion in a future release.  To check if this issue has been addressed since this article was published, please search for the issue number in the BIOVIA Community Knowledge Base.

If this issue is still open and you wish to be added as an affected user, then please contact BIOVIA Support.
Error Mesage:
Server Error 404 - File or directory not found