Back to list
May 27 2019

T105-2015: BIOVIA CISPro and BIOVIA CISPro Cloud Label Print Client Does Not Process Print Jobs After 2016 Update Is Applied

CISPro

Operating System
All Operating Systems supported for the BIOVIA CISPro Label Print Client software application

Description
With the release of BIOVIA CISPro 2016 or a results of the recent update to the CISPro Cloud environment some customers have reported that their label print client installations have stop processing print jobs.
Resolution:
Install the label print client that is included with the 2016 release.  This installation can be performed by following these steps on all machines where the label print client is installed:

  1. Stop the BIOVIA CISPro Label Print Service located in Windows Services
  2. Download the BIOVIA CISPro 2016 Print Client : Help > Downloads > Download Print Client
  3. Extract the contents of the downloaded nbtprintclient.zip file.
  4. Run the nbtprintclient.msi installer program from the extracted contents.
  5. Start the BIOVIA CISPro Label Print Service or restart the computer.


Error Mesage:
There is no error message, labels are not generated as expected. To check pending print jobs for a printer, select System > Printers from the view selector, select a printer, then the Jobs tab for the printer.