T104-2015: BIOVIA Pipeline Pilot Client Crash with Internet Explorer Updates

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Resolution:
If you experience this problem, and cannot roll back the Internet Explorer security update, you can reset all IE settings to default as a step to diagnose what combination of factors may be responsible for the instability.

This link describes the reset steps (with links for other IE versions): windows.microsoft.com/en-us/internet-explorer/reset-ie-settings

Another option is to run the System File Checker tool (sfc /scannow): support.microsoft.com/kb/929833

The issue can also be minimized by limiting usage of features that use the embedded Internet Explorer windows, especially the Data Record Tree Viewer and watch windows used in protocol debugging.

Since this problem has come to light (immediately prior to the Pipeline Pilot 2016 release), we have begun planning a longer term solution, to be announced.

Defect # PPP-39904

Last Updated Date: 12/16/2015

How to contact BIOVIA Support
If you have any questions, please contact BIOVIA Support.
Error Mesage:
The Windows Event Viewer displays a problem report like:

P1: Pipeline Pilot.exe

P2: 9.5.0.831

P3: 54fa8c3f

P4: mshtml.dll

P5: 11.0.9600.18098

P6: 5633f43b

P7: c0000602

P8: 009ac2f3Text (Flush Left)