New: Troubleshooting for web apps now available for 3DEXPERIENCE platform on the Cloud & On Premise

Troubleshooting Machine is the easiest and quickest way to record a video and collect traces of a 3DEXPERIENCE platform scenario.

We recommend using Troubleshooting Machine while opening a Service Request to Dassault Systèmes support team in order to optimize the performance of the Support services by :

• Reducing Service Request submission cost
• Reducing Service Request back and forth
• Accelerating Service Request resolution time

Please refer to Troubleshooting Machine Support web page for more information.