How am I entitled to contact Support?

Take advantage of Dassault Systèmes Support and get Technical Assistance according to your specific needs and offer.

Based on your Dassault Systèmes Support Offer, you will have the possibility to contact your Customer Support Center by different ways.

Secure Offer: Email, Users communities and Social Media.
Advantage Offer: Phone, Email, Users Communities and Social Media.

E-mail
Contact your Customer Support Center and ask any questions regarding your 3DS Support Portal or your Support Process and Tools.
We will make our best efforts to reply as soon as possible/in timely manner.

Users Communities
Join our Users Communities to connect with your peers and Dassault Systèmes’ experts.
Our Communities are private, so you need to have a 3DS Passport to access them.

Phone
If you have any Technical question related to Dassault Systèmes products, please contact your dedicated Partner or call your Dassault Systèmes Local Customer Support Center from Monday 9AM to Friday 5PM (all time zones included).