Dassault Systèmes updated its Support Policies for Dassault Systèmes Offerings on July 10, 2020

This update includes the following changes for Licensed Programs

Introduction of new definitions “Business Hours” and “Connected Software”
Precision about the remote session procedure
Deletion of the optional additional QUINTIQ support offers “Sliver” and “Gold”
Introduction of a new GOLD support offer for DELMIAWORKS delivering an enhanced level of support to meet DELMIAWORKS Customers’ specific challenges