Dassault Systèmes updated its Support Policies for Dassault Systèmes Offerings on February 17th, 2023

Dassault Systèmes updated its Support Policies on February 17, 2023.

This update includes the following changes:

For Online Services
- For Customers that are not 3DEXPERIENCE and for Academics: precise that DS may limit the number of designated contacts able to report a Case
- Refine the terms and conditions of a PREMIUM services (Beta Program) to make these more understandable.

For License Programs and Online Services
- Precise data privacy rules for remote or onsite support
- Complete the definitions to reflect new support uses
- Precise that support Cases have to be submitted in English
- Precise that Platform is part of (or runs) on a Machine
- Precise terms about 3rd Party Component providers
- Refine the terms and conditions of two PREMIUM services to make these more understandable: for Optimized System Availability and for Performance Improvement services