Change to SFTP regarding Customer File Uploads

DELMIAWorks has migrated to a new process for customer file uploads which replaces uploading to the SFTP server and will enhance the security of backups and other sensitive data. The new solution is a dedicated file transferring platform that will handle these types of requests.

When customer file uploads are required, an upload request will be sent via email to the customer contact asking for a file to be uploaded. Once the customer receives the request, they are able to click the included link to start their upload from any web browser.

If you are in need of sending an upload to support in regards to an open SR and don’t have a request yet, please contact the support tech that owns your SR so a request can be created for you.