New Customer OnBoarding

New to Dassault Systèmes' Support? Find essential information to help you plan, deploy and maintain your 3DS solutions.

Before Starting

Dassault Systèmes offers added value content to its customers on It implies that some of this content is private (accessible through DS Passport only).

For more information concerning the DS Passport have a look at this Quick Start Guide (PDF).

Discover Support

  • Our Mission & Commitments
    To get a detailed description of Dassault Systèmes Support, including our promises and responsibilities, consult our Mission & Commitments section.
  • Who We are
    Discover more about Support teams and see where we operate around the world.
  • Support Offers
    Consult the Dassault Systèmes Support Offers we have designed to perfectly meet your needs.
    You can also suscribe to additional offers.
  • Support Policies
    Browse Dassault Systèmes Support Policies to check which support services may be relevant to the solutions you ordered.
    Define your deployment and upgrade strategy with our Support Lifecycle Policy.

Get Started with Support

  • Live Support Presentation
    Start with the Dassault Systèmes Support world by watching our R&D Customer Success Webinar (processes, organization, tools, etc.). You can also register to assist to customized sessions.
  • Support FAQ & Glossary
    Visit our FAQ to find useful solutions to the most common problems you may encounter as a new customer.
    If you are not used to Dassault Systèmes Support vocabulary, have a look at our Glossary.
  • Contact Support
    Get Technical Assistance and obtain information about our solutions and services by contacting our Customer Support Centers.

    Get Started with Products

    • Documentation
      Find here the list of Dassault Systèmes User's Guides online which cover all V6 & 3DEXPERIENCE Platform Applications.
    • Certified Hardware
      Consult Dassault Systèmes Hardware certification program to ensure reliable operation and integration tests for DS software on proven. Make sure your material can run DS solutions and receive Technical Support!
    • Program Directories
      Before product installation, have a look at our Program Directories to successfully deploy your solutions. Discover also new functionalities of a release, and consult the list of known issues and Ongoing Solutions.
    • Dassault Systèmes License Server (DSLS)
      Download the latest DSLS. It will help administrators guarantee that the license control is implemented in compliance with purchased products.
    • Software Download
      Discover all the Dassault Systèmes solutions available for Download: V6 and 3DEXPERIENCE solutions, Fix Packs and Hot-fixes.

    Social Support

    • Users Communities
      Join our Users Communities to connect with your peers and Dassault Systèmes’ experts. Find answers to your questions, share projects and ideas
    • Support News & Alerts
      To stay connected visit our News & Alerts section and subscribe to our RSS Feed. You will be updated about the availability of new services, new content, technical alerts, lifecycle and a variety of news which concern you directly.
    • DS Support Twitter account
      Follow us on Twitter @3DSsupport. We are here to answer your questions!

    Get Supported

    • Knowledge Base
      Use our Knowledge Base to search through all kind of Knowledge sources: Bug Reports, User’s Guides, Developer’s Guides, Questions & Answers, Service Requests, Whitepapers.
    • DSx.Client Care
      Access Dassault Systèmes Support tool: DSx.Client Care. This tool is designed to Submit requests, exchange with Technical Experts, customize your dashboard, manage contacts, download fixes for your DS solutions.
    • DSx.Client Care tutorials
      Get started with DSx.Client Care thanks to our video tutorials. Discover how to use it and go through the most common scenarios.