New Customer OnBoarding

New to Dassault Systèmes' Support? Find essential information to help you plan, deploy and maintain your 3DS solutions.

Before Starting

Dassault Systèmes offers added value content to its customers on Some of this content is private (accessible via DS Passport only).

For more information concerning DS Passport please have a look at this Quick Start Guide (PDF).

Discover Support

  • Our Mission & Commitments
    To get a detailed description of Dassault Systèmes Support, consult our Mission & Commitments section.
  • Support Offers
    Consult the Dassault Systèmes Support Offers we have designed to meet your needs.
    You can also subscribe to additional offers.
  • Support Policies
    Browse Dassault Systèmes Support Policies to check which support services may be relevant for you.
    Guide your deployment and upgrade strategy with our Support Lifecycle Policy.

Get Started with Support

  • Live Support Presentation
    Learn about the Dassault Systèmes Support world by watching our R&D Customer Success Webinar (process, organization, tools, etc.). You can also register to participate in customized sessions.
  • Support FAQ & Glossary
    Visit our FAQ to find useful solutions to the most common problems you may encounter as a new customer.
    If you are not familiar with Dassault Systèmes Support vocabulary, have a look at our Glossary.
  • Contact Support
    Get Technical Assistance and obtain information about our solutions and services by contacting our Customer Support Centers.

    Get Started with Products

    • Documentation
      Find here the list of Dassault Systèmes User Guides online which cover all V6 & 3DEXPERIENCE Platform Applications.
    • Certified Hardware
      Consult the Dassault Systèmes Hardware certification program to ensure reliable operation and integration tests for DS software on proven, integrated and best-in-class Technologies and Platforms developed, marketed and supported by leading technology players. Make sure your infrastructure can run DS solutions and is eligible for Technical Support!
    • Program Directories
      Before product installation, have a look at our Program Directories to learn about the latest updates in each release.
    • Dassault Systèmes License Server (DSLS)
      Download the latest DSLS. It will help administrators ensure that the license control is implemented in compliance with purchased products.
    • Software Download
      all Dassault Systèmes software for which your company purchased licenses and for which you are supported.
      We invite you  to read the “How to download Dassault Systemes software ?” FAQ for more information

    Social Support

    • User Communities
      Join our User Communities to connect with your peers and Dassault Systèmes’ experts. Find answers to your questions, share projects and ideas
    • Support News & Alerts
      To stay connected visit our News & Alerts section and subscribe to our RSS Feed. You will be updated about the availability of new services, new content, technical alerts, lifecycle and a variety of news.

    Get Supported

    • Knowledge Base
      Use our Knowledge Base to search through a variety of Knowledge sources: Bug Reports, User’s Guides, Developer’s Guides, Questions & Answers, Service Requests, Best Practises.
    • 3DSupport App
      Access the Dassault Systèmes Support tool: 3DSupport App. This tool is designed to submit requests, exchange with Technical Experts, customize your dashboard, manage contacts, and download fixes for DS solutions.
    • 3DSupport App tutorials
      Get started with 3DSupport App thanks to our video tutorials. Discover how to use it and go through the most common scenarios.