Customer Support Center Japan
The fastest way to get supported is to submit a request in the 3DSupport App. If you do not have access to it, you can use the online form.
Contact Details
Address:
Dassault Systèmes K.K.
ThinkPark Tower 20F 2-1-1 Osaki
Shinagawa-ku
141-6020 Tokyo - Japan
Phone:
Additional information
Business hours:
Monday to Friday: 9:00 AM to 5:00 PM - Time zone Japan (UTC +9)
24/7 Phone support for cloud priority case - For reference, definition of what a cloud priority case is can be found within our Support policies for Online Services accessible here.
Languages:
Japanese, English
Public holidays:
January 1st-4th (New Years Day) | The second Monday in January (Coming of Age Day) | February 11th (National Foundation Day) | February 24th (Emperor’s Birthday observed) | March spring equinox day (Vernal Equinox Day) | April 29th (Shōwa Day) | May 3rd (Constitution Memorial Day) | May 4th (Greenery Day) | May 5th(Children’s Day) | May 6th(Bank Holiday) | The third Monday in July (Marine Day) | August 11th (Mountain Day) | The 3rd Monday in September (Respect for the Aged Day) | September 23rd (September autumn equinox (Autumnal Equinox Day)) | The 2nd Monday in October (Sports Day) | November 3rd (Culture Day) | November 24th (Labor Thanksgiving Day observed) | December 29th – 4th January (Year-end/New Year’s Company Holidays)
日本の祝日:1月1～4日（新年） | 1月第2月曜日（成人の日）| 2月11日（建国記念の日）| 2月24日（天皇誕生日 振替休日） | 3月春分日（春分の日) | 4月29日（昭和の日） | 5月3日（憲法記念日）| 5月4日（みどりの日）| 5月5日（こどもの日） | 5月6日（振替休日） | 7月第3月曜日（海の日） | 8月11日（山の日）| 9月第3月曜日（敬老の日） | 9月23日 （9月秋分日（秋分の日） ）| 10月第2月曜日（スポーツの日） | 11月3日（文化の日）| 11月24日（勤労感謝の日 振替休日） | 12月29日～1月4日（ ダッソー・システムズ年末年始休業)
Makers Support
Information and assistance for 3DEXPERIENCE® SOLIDWORKS for Makers is available in the MAKERS Support community.
Student Support
Information and assistance for Students is available in the dedicated 3DEXPERIENCE Edu | Students Community.
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