The fastest way to get supported is to submit a request in the 3DSupport App. If you do not have access to it, you can use the online form.
Contact Details
Phone:
- Austria: +33 3 59 30 8417
- France: +33 3 5930 8415
- Germany: +0800 101 6391
- Italy: +39 2 334 306 306
- Sweden: +33 3 5930 8418
- Switzerland: +33 3 5930 8417
- United Kingdom: +0800 032 2227
- Other Countries: +33 3 5930 8420
Additional information
Business hours:
Monday to Friday: 9:00 AM to 5:00 PM - Time zone France (CET)
24/7 Phone support for cloud priority case - For reference, definition of what a cloud priority case is can be found within our Support policies for Online Services accessible here.
Languages:
English, and - if available - French, German, Italian, Spanish
Public holidays:
Public Holidays: January 1st (New Year’s Day) | Easter Monday | May 1st (Labor Day) | December 25th (Christmas)
Makers Support
Information and assistance for 3DEXPERIENCE® SOLIDWORKS for Makers is available in the MAKERS Support community.
Student Support
Information and assistance for Students is available in the dedicated 3DEXPERIENCE Edu | Students Community.
Need Assistance?
Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.