User Success Engineer Intern
Malaysia, 10, Petaling Jaya
Stage
Détails clés du poste
Location:
Malaysia, 10, Petaling Jaya
Job type:
Stage
Product:
DELMIA
Experience level:
Not specified
Posted on:
5/8/2026
Ref ID:
547334
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer Intern in KL, Malaysia!
Role Responsibilities & Job Descriptions:
- Provide first-level support by managing and responding to incoming support team emails and requests.
- Assist in resolving common customer issues using established processes, knowledge articles, and predefined solutions.
- Support license management, user account administration, and internal application-related requests.
- Monitor hosted service environments and escalate system alerts, incidents, or service disruptions when required.
- Assist with customer onboarding activities, including validating pre–Go Live requirements and readiness checks.
- Review and audit customer portals, documentation, and support records to ensure accuracy, usability, and ease of reference.
Qualifications:
- Currently pursuing a Bachelor's degree in Information Technology, Software Engineering, Computer Science, Software Development, or a related field.
- Available for a minimum internship period of 6 months.
- Basic understanding of IT concepts, software applications, and technical terminology.
- Strong problem-solving and analytical skills with the ability to troubleshoot issues.
- Effective written and verbal communication skills, with a customer-focused mindset.
- Eagerness to learn new technologies, work collaboratively, and take initiative in a dynamic environment.
What's in it for you?
- Work for the one of the biggest software company in Europe
- Gain exposure to a wide variety of industry experiences and IT technologies
- An international work environment with brilliant colleagues around the globe
- A conducive and supportive environment for personal and career growth
Déclaration de diversité
Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.
Notre portefeuille de la marque DELMIA® permet aux entreprises et aux prestataires de services de connecter les mondes réel et virtuel des opérations mondiales pour réinventer l'entreprise et atteindre une excellence durable.
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