Unified Communications Engineer
Unified Communications Engineer
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Unified Communications Engineer in Pune, Maharashtra!
We are seeking a resource having experience in Collaboration Services (Cisco Telephony, call center and cloud telephony) to work with our WW Unified Communications team. You will be located in Pune and reporting to the APAC UC Manager.
Role Description & Responsibilities:
· As part of a team spread across Europe, Asia and the US, you will join the team in charge of the Corporate Unified Communications solutions
· Support and enhance corporate Unified Communication services (Zoom Phone, Cisco Telephony and Call Center)
· Daily administration operations and end users support
· Define, implement and operate the Unified Communications infrastructure running in Dassault Systèmes eco-system
· Evolve in a worldwide environment (10 000 employees for Asia-Pacific) and where services availability and user experience are our magic words
· Share and participate on our continuous improvements on work processes and methodologies applied to production environments
· Install, configure and monitor all new Unified Communication Services
· Participate in different kind of projects during the period
Qualifications:
· 4 to 6 years of hands-on experience (Designing/implementing and deploying) on different Voice technologies
· Engineering degree in Computer Science or IT is a must
· Strong knowledge of SIP Protocol is must
· Strong knowledge of Call Flow Analysis using RTMT, translator or LX tool is must
· Experience in administration of CUCM, Cisco Voice Gateway and Cisco CUBE is must.
· Experience in managing any of cloud telephony like Zoom Phone, Webex or Microsoft Teams is required.
· Good knowledge of Firewall, NAT traversal, Certificate and DNS is required.
· Experience in managing Sonus SBC is added advantage
· Experience in UCCX (Call flow scripting, agent configuration, reporting) is added advantage.
· Experience in Cisco Video (Expressway C & E, B2B/B2C Video Calling) is added advantage.
· Experience with working in a multinational environment
· Forward thinking and excellent communication skills on English language is mandatory
What is in it for you?
· Work for the one of the biggest software companies
· Work in a culture of collaboration and innovation
· Opportunities for personal development and career progression
· Chance to collaborate with various internal users of DASSAULT SYSTEMES and also stakeholders of various internal and partner projects
Déclaration de diversité
Dassault Systèmes est un accélérateur de progrès humain. Nous proposons aux entreprises et aux particuliers des environnements virtuels collaboratifs permettant d’imaginer des innovations durables. Grâce aux jumeaux virtuels d’expérience du monde réel qu’ils créent avec la plateforme 3DEXPERIENCE et ses applications, Dassault Systèmes est un créateur de valeur, au service de plus de 350,000 clients de toutes tailles et de tous secteurs d’activité, dans plus de 150 pays. Rejoignez notre communauté mondiale de plus de 23,800 personnes passionnées !
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