SPATIAL NAM Technical Account Manager

Responsibilities and Role Description  : 

• As part of the Customer Success (CS) Team for the North America (NAM) region, you will fulfill a number of customer facing roles from a technical perspective. Introduce and educate prospects on the technical aspects of Spatial’s growing portfolio of products. Guide and train evaluators on the best implementation strategy that fits their requirements and workflow. Support and own the technical relationship with existing customers. Together with the Account Manager(s) and your Technical Lead (TL) for your region, you ensure prospects, evaluators, and current customers are successful with their solution.
• You will be expected to understand each of Spatial’s products from a high level in order to answer questions about what each of the products do, how the products work, and how they bring value to the customer.  You’ll use a combination of presentations, demos, documentation, sample code already created, sample code you must write, and other internal resources.  Demonstrations are commonly given to prospects and current customers.
• Effective, concise and productive technical communication between the customer, your CS Team, Product Management (PM), and R&D and Spatial is paramount and you will play a vital role.  Work directly with PMs to ensure they’re up-to-date on the latest customer needs.
• To stay current on the industry trends you’re expected to attend various trade shows throughout the year.   Occasional travel to customer sites are necessary for this position which can account for approximately 15-25% of your time.
• The TAM is a critical communication point of contact and advocate for prospects and customers. You will own and be responsible for maintaining the technical customer relationships long-term and follow-up on any critical issues that arise.