Software Support Engineer

Malaysia, 10, Petaling Jaya

CDI

Postuler

Key Job Details

Location:

Malaysia, 10, Petaling Jaya

Job type:

CDI

Brand:

DELMIA-QUINTIQ

Experience level:

0 to 3 years

Date Period:

3/20/2025

Ref ID:

543300

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer in Malaysia!

Role Description & Responsibilities
Your specific responsibilities will include, but not limited to:

Aim for Users, Customers & Partners satisfaction thanks to Superior Technical Expertise by answering requests, monitoring usage, listening to feedbacks and communicate improvements.
End-to-End ownership and handling of customer request from opening until closure ensuring customer satisfaction whilst promoting R&D Best Practices through interaction with customer/users. This includes internal stakeholder management.
Be the Dedicated Technical Expert for selected Premium Customers to manage “Service Requests” & ensure our delegated Partners are delivering against their Support SLA on each Service Request.
Manage production down situations for mission critical systems: deliver best in class resolution plan and communicate according to Customer (e.g., onsite intervention, cadenced remote operations, follow the sun operations)

Qualifications

Equipped with Tertiary qualification, with degree or professional Computer Science/Software Engineering/IT certifications.
Strong understanding of OO Modeling (UML), 3GLs or 4GL with relevant domain/industry knowledge.
Exposure to any broad technology and systems implementation for effective complex troubleshooting such as Databases (SQL server), Oracle, Network, Citrix, Integration or middle ware tools, Performance troubleshooting, server-client architectures, or cloud hosting, is an added advantage.
Highly self-motivated with good communication skills in English & strong logical/analytical thinking/troubleshooting mindset.

What’s in it for you

Gain exposure to a wide variety and valuable industry experiences and IT technologies in the world of customer success, staying up-to-date with product or service offerings, industry trends, and customer needs.
Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders, allowing you to refine your communication, empathy, and conflict resolution skills.
Get surrounded by smart and fun colleagues for the best working experience and culture.
Grow yourself and your career in conducive and supportive environment with competitive compensation.

Déclaration de diversité

Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.

Postuler

Quintiq s'est fixé pour mission de solutionner des défis uniques de planification à l'aide d'une plate-forme unique. Cette volonté a guidé le développement du logiciel depuis les premières lignes de code en 1997. Il prend la forme d'une plate-forme unique à partir de laquelle les clients de Quintiq planifient et optimisent leur personnel, leurs ressources et leurs opérations à court, moyen et long-terme. Cette volonté, associée à un refus de l'impossible, a permis de révolutionner les supply chains du monde entier.

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