Site Reliability Engineer (CLOUD + Java)
3DS OUTSCALE is the new brand of DASSAULT SYSTEMES, revealed in October 2022. 3DS OUTSCALE's mission is to be the sovereign and sustainable operator of all DASSAULT SYSTEMES Cloud solutions.
Discover our 3DEXPERIENCE Platform on the Cloud: https://www.youtube.com/watch?v=cWjDdiUgZ_k
In particular, the OUTSCALE.Platform organization is in charge of defining and providing the common fundamentals for all DASSAULT SYSTEMES Cloud services, namely: a standardized architecture, integrated cybersecurity controls, automated supervision and operations.
For our internal customers, building Cloud Services on OUTSCALE.Platform automatically guarantees the adoption of these pillars, and allows the solutions to be deployed worldwide, on all supported IaaS providers, without any adaptation required.
Role Description:
Within the OUTSCALE. Platform Premium Support team, you will be responsible for tackling complex troubleshooting from end to end, even by debugging the PaaS service code base (majorly written Java). Your mission will be to ensure high customer satisfaction by resolving issues efficiently and effectively. You will work closely with the L3 team to escalate and involve the right personnel when needed.
Key Responsibilities
- Analyze and troubleshoot complex issues in Kubernetes, Cloud, Linux, Network & System Administration, and high-level programming languages like Java.
- Skim through Platform logs and code to identify and resolve customer issues.
- Open ER/IRs to L3 when needed.
- Interact with all our services and components, with a focus on specific pools as assigned.
- Monitor the SLA of the pools, manage TAT, and handle user escalations.
- Escalate to and involve the right person in L3 when needed.
- Contribute to the training and coaching of the L2 team.
- Ensure platform security, stability, scalability, and performance.
- Continuously improve service observability, monitoring, and operational excellence.
Qualifications
- Total Experience: 5- 10 yeas working experience and know-how about Kubernetes, Cloud, Linux, Network & System Administration, and high-level programming languages like Java.
- Working experience in Java.
- Good working knowledge of Linux, including common commands, log inspection, and basic process and network troubleshooting.
- Hands-on experience with Cloud technologies (AWS or equivalent).
- Experience working with production or non-production environments.
- Understanding of containerized application deployment and operations.
- Strong analytical, debugging, and problem-solving skills.
- Exposure to CI/CD pipelines (GitLab CI, Jenkins, GitHub Actions, etc.)
- Ability to work autonomously and collaboratively in a global team.
- Willingness to learn and adapt to evolving cloud and DevOps technologies.
Nice to Have / Helpful Skills
- Understanding of security best practices in cloud and Kubernetes environments.
- Experience with Helm charts
- Exposure to Ingress Controllers (NGINX Ingress, HAProxy, or similar)
- Knowledge of Infrastructure as Code (Terraform, CloudFormation, etc.)
- Familiarity with observability tools (logs, metrics, alerts)
What is in it for you?
· Work for the one of the biggest software companies in Europe
- Work in a culture of collaboration and innovation
- Opportunities for personal development and career progression
- Chance to collaborate with a multinational and multidisciplinary team
Diversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Déclaration de diversité
OUTSCALE propose des jumeaux virtuels d'organisations et des environnements cloud de confiance qui facilitent l'innovation et renforcent la compétitivité de manière durable.
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