Services Software Consultant

Role & Responsibilities:

Dassault Systèmes is seeking a Services Software Consultant to join BIOVIA’s Professional Services team, supporting customers engaged in scientific research and development. This is an exciting opportunity to work on a wide variety of projects, utilizing BIOVIA and Dassault Systèmes software products to help customers gain valuable insights from their scientific data and maximize the value of their technology investments.

In this role, you will work closely with Solution Architects, Business Analysts, Project Managers, QA Engineers, scientists, analysts, and other customer stakeholders to understand laboratory processes, configure software solutions, and deliver successful outcomes. The ideal candidate will bring a scientific background, experience in laboratory environments, and foundational software or technical skills, particularly within regulated industries.

Open to any location with a DS office available.

Responsibilities:
Work with scientists, analysts, and other customer stakeholders to understand laboratory processes, workflows, and data requirements
Configure BIOVIA software modules to capture data related to materials, equipment, and processes used during the planning and execution of experiments
Develop and/or maintain software or integration applications according to functional specifications
Demonstrate configured solutions to customers and respond to feedback
Analyze, diagnose, and provide technical solutions to software product and configuration issues
Import customer data, test and reproduce customer issues as needed
Design or modify SQL queries, scripts, and other custom applications as required
Test solutions prior to delivery to ensure compliance with specifications, business rules, and customer requirements
Collaborate with Solution Architects, Business Analysts, Project Managers, QA Engineers, and other internal teams to ensure successful project delivery
Escalate more complex customer issues to appropriate senior personnel when needed
Apply technical skills to learn and use new in-house technologies for building and deploying customer solutions
Support integration efforts between laboratory equipment and computer systems where applicable
Contribute to continuous improvement initiatives and work collaboratively in a multi-functional team environment
Other responsibilities as assigned

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