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Senior Operations Engineer

United States, PA, Radnor
CDI
3/5/2024
537829

Role Description & Responsibilities

 

DELMIA Quintiq, a wholly owned subsidiary of DASSAULT SYSTEMES is a market leader in supply chain planning and optimization. It provides organizations with end-to-end supply chain modeling solutions to balance operational and business goals, leveraging world record-breaking optimization technology. As with all DELMIA products, DELMIA Quintiq connects the virtual and real worlds so that organizations can create a virtual twin of the supply chain. Achieve supply chain optimization with DELMIA Quintiq, driving continuous improvement across the entire supply chain.

 

DELMIA Hosted Solutions is looking for a motivated Senior Delivery Engineer to join our team in Radnor, PA, in an onsite/hybrid role.

 

  • In this role you will have an opportunity to work with, implement and constantly optimize revolutionary technology supporting our clients in a post-sales environment
  • Contribute to overall service delivery for clients by ensuring the infrastructure and product implementation runs smoothly and evolves within their fast moving and ever changing landscape of needs to ensure best use of our products
  • You will be implementing, maintaining and deploying customer applications as well supporting these technical complex deployments
  • You will provide excellent customer support, where your planning and communication skills are equally needed as your technical skills;
  • You will assist the team in overall day-to-day operation for delivery team;
  • You will acts as support to analyze and resolve customer incidents, which can be outside office hours and/or during weekends.
  • Collaborate with cross-functional teams to develop solutions that support business requirements

***This role requires 24/7 weekend coverage work once a month as well as attendance to meetings Monday - Friday 6am-9am EST and 6pm-9pm EST***

Qualifications

 

·        B.S in a technical field most preferred, but experience can be considered inlieuof

·        5+ years of working experience in technical support or software development role

·        Excellent knowledge around business integration and related protocols like SOAP, REST API, sFTP

·        Several years of experience with software implementation/setup/configuration of Enterprise Applications

·        Working knowledge of networking components (firewall, load balancers and protocols like TCP/IP)

·        Knowledge of software development principles as well as IT-security principles

·        Demonstrated Customer Centric approach to problem solving

·        Pro-active communication style

·        Good analytical thinking and proven experience in problem solving

·        Experience working with a global team – collaborating across timezones as needed

 

Shape your career with 3DS! #WeAre3DS

Déclaration de diversité

Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.

Rémunération & Avantages

Dassault Systèmes offre un excellent salaire avec un potentiel de bonus, proportionnel à l'expérience. Les avantages sociaux comprennent un choix de plans offrant une couverture complète pour les soins médicaux, dentaires, de la vue pour les employés et les personnes à charge ainsi que l'assurance vie des employés, l'invalidité à court et à long terme, le remboursement des frais de scolarité, l'inscription immédiate au 401K, le match au 401K (50 cents sur le dollar, jusqu'aux premiers 8 % de votre rémunération éligible que vous cotisez en fonction des critères d'éligibilité correspondants), une politique de congés flexibles et 10 congés payés.

Egalité des chances

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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