IT Support Specialist
Role and Responsibilities
DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow
DASSAULT SYSTEMES is looking for a motivated and technically strong IT Service Operations Associate in our Waltham, MA office, in an onsite/hybrid role.
· Primary responsibilities will include actively supporting and maintaining local IT Infrastructure & User Experience, providing remote (phone, chat, email) IT support to employees, ensuring DASSAULT SYSTEMES offices align with corporate IT standards, and assisting with integration of new acquired companies.
· The IT Services & Support Associate is a gatekeeper to safeguard corporate IT standards, provisions new hardware and software, complete Level 1 and 2 troubleshooting and provides prescribed solutions for users in DASSAULT SYSTEMES offices and remote users in the Americas.
· Support end-user devices (laptops, desktops, tablets) and local environment (printers, unified communications, audiovisual) according to corporate standards
· Provide remote support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics, and root-cause analysis
· Patch end-user devices, perform OS upgrades, and troubleshoot antivirus and firewall issues
· Document new solutions and support processes
· Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements
· Maintain accuracy of assigned IT assets
· Maintain support KPIs (approval workflows, resolution time, user satisfaction)
· Perform other duties as assigned
Qualifications
· IT Support & Administration experience
· Successful applicants would be analytical and have strong problem-solving skills.
· Strong written and verbal communication and interpersonal skills are required.
· Candidates who meet 8 or more of the following requirements should apply:
o Strong background with Windows OS (Windows 11, Windows Server)
o Strong background in Active Directory
o Experience in supporting MacOS
o Excellent interpersonal and communication skills (written and verbal) for working with peers, clients, and management
o Ability to work independently on multiple projects
o Ability to work with local and remote teams
o Ability to research, design, and implement technical solutions to completion
o Dedicated to high level of customer service and follow through with peers, management, and business users
o Demonstrated ability to work in a complex multination environment
o Ability to lift 20 kg or 40lbs
o Other skills that are a plus:
§ Understanding for Cybersecurity Fundamentals
§ Experience with scripting for task automation (PowerShell, Python, VBA, VBS, batch files)
§ Good understanding of current LAN & WAN technologies
o Languages - French, Spanish and Portuguese would be an asset
Déclaration de diversité
Rémunération & Avantages
Dassault Systèmes est un accélérateur de progrès humain. Nous proposons aux entreprises et aux particuliers des environnements virtuels collaboratifs permettant d’imaginer des innovations durables. Grâce aux jumeaux virtuels d’expérience du monde réel qu’ils créent avec la plateforme 3DEXPERIENCE et ses applications, Dassault Systèmes est un créateur de valeur, au service de plus de 350,000 clients de toutes tailles et de tous secteurs d’activité, dans plus de 150 pays. Rejoignez notre communauté mondiale de plus de 23,800 personnes passionnées !
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