Docebo Technical Support & Software Testing

Required Skills & Qualifications

• Bachelor's degree in computer science, IT, Engineering, or a related field.
• 1–2 years of experience in technical support, software testing, application support, LMS support, or a similar role.
• Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experience creating and executing test cases and documenting defects.
• Good troubleshooting and analytical/problem-solving skills.
• Basic knowledge of SQL/database concepts is preferred.
• Basic understanding of APIs, JSON, HTTP requests, or system integrations is an advantage.
• Good written and verbal communication skills.
• Strong attention to detail and ability to work independently.

Good to Have

• Experience working with Docebo or another Learning Management System (LMS).
• Knowledge of LMS administration and e-learning concepts.
• Familiarity with SCORM,  basic use of AI & prompt engineering.
• Exposure to API testing using tools such as Postman.
• Experience supporting SaaS/cloud-based applications.

Key Competencies

• Problem-solving mindset
• Strong attention to detail
• Good communication and interpersonal skills
• Ability to prioritize and manage multiple support requests
• Quality-focused approach
• Willingness to learn new technologies
• Ability to collaborate effectively with technical and non-technical teams

Performance Expectations

• The successful candidate will be expected to:
• Resolve technical support issues within defined SLAs.
• Ensure accurate and thorough defect reporting.
• Maintain high-quality testing and documentation standards.
• Minimize production issues through effective testing and validation.
• Provide timely communication to stakeholders regarding issues and resolutions.
• Continuously improve knowledge of Docebo and related LMS technologies.

What is in it for you?

•      Work for the one of the biggest software companies in Europe
•      Work in a culture of collaboration and innovation
•      Opportunities for personal development and career progression
•      Chance to collaborate with a multinational and multidisciplinary team

Diversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the   globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the future.