DELMIA Apriso Technical Support Engineer

India, MH, Pune

CDI

Postuler

Détails clés du poste

Location:

India, MH, Pune

Job type:

CDI

Product:

Dassault Systèmes

Experience level:

0 to 3 years

Posted on:

3/24/2026

Ref ID:

547326

DELMIA Apriso Technical Support Engineer

We are seeking a resource in our Technical Support team.

We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.

Role Description & Responsibilities:

Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
Diagnosing problems reported by Customers and suggest solutions or workarounds.
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
Create Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity

Qualifications:

B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.
Good English communication skills, both written and verbal required.
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast-paced dynamic environment

What’s in it for you

Work in a culture of collaboration and innovation
Ensure knowledge sharing within the team
Able to work well in a team environment and communicate effectively with co-workers, both local and remote.
Working with a Multinational culture company.

Déclaration de diversité

Dassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.

Postuler

Dassault Systèmes est un accélérateur de progrès humain. Nous proposons aux entreprises et aux particuliers des environnements virtuels collaboratifs permettant d’imaginer des innovations durables. Grâce aux jumeaux virtuels d’expérience du monde réel qu’ils créent avec la plateforme 3DEXPERIENCE et ses applications, Dassault Systèmes est un créateur de valeur, au service de plus de 350,000 clients de toutes tailles et de tous secteurs d’activité, dans plus de 150 pays. Rejoignez notre communauté mondiale de plus de 23,800 personnes passionnées !

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