BIOVIA Ressourcen-Center

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution:This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions.-Login to LES client | Security Manager | Double mouse click on the row for a user that can success

BIOVIA LABORATORY INFORMATICS

Issue:After install of LIMS 2020 SP1 getting "Opps! Unable to perform requested transaction..." and "HTTP Error 404.0" Solution:Check the following on LIMS server, especially SAP Crystal Reports runtime.-In Add/Remove programs, Make sure you have installed supported SAP Crystal Reports runtime versions and it is 32-bit. The following note is from LIMS 2020 SP1 system requirements documentation: S

BIOVIA LABORATORY INFORMATICS

Issue:In LES attempting to parse data from a PDF file returns Error "-2147219491 Context string is empty.. / No data found" Solution:Make sure the PDF file is not password protected which does not allow other programs to access and read the file.

BIOVIA LABORATORY INFORMATICS

Issue:Can another Oracle user id other than SYSTEM be used during installation? Solution:-The recommendation is to use the Oracle System user id during installations and upgrades because that user has all the grants and privileges in Oracle. Oracle System user is only used during installation. You can theoretically use another user id instead of System user but you need to make sure that user has

BIOVIA LABORATORY INFORMATICS