IT Services & Support Associate

Qualifications

·       Minimum 2-5 years of IT experience, preferably in a multi-national firm

·       A customer support mind-set and ability to work with senior level business leaders

·       Excellent interpersonal skills, and experience in supporting critical business environments

·       Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments

·       Strong understanding of Microsoft Operating Systems, Windows 10 &Windows 11

·       Good understanding of Active Directory, SCCM, Antivirus, and Security

·       Good analytical, troubleshooting skills to solve complex IT problems

·       Ability to support local infrastructure, such as servers, network, audiovisual equipment, etc.

·       Experience working with and administering MAC OS

·       High level of enthusiasm, willingness to learn and incorporate coaching and instructions into daily tasks and assignments

·       Strong communication and writing skills to document new or existing processes

·       An inquisitive mind to think outside the box with a focus on continuous improvement

·       Willingness to travel on business to other 20 DS sites we support when needed

·       English & relevant local language skills if applicable

·       Ability to lift 40 lbs.

·       Plusses, not required

·       Certifications in Microsoft products are preferred

·       Experience working with, creating PowerShell scripts

·       Advance knowledge and experience working with Excel and PowerPoint

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $34.00 – $41.00 per hour.