DELMIA Industrial Engineering Technical Support
DELMIA Industrial Engineering Technical Support
We are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Industrial Engineering domain.
Role & Responsibilities
- Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Industrial Engineering domain.
- Diagnosing problems reported by Customers and suggest solutions or workarounds.
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics.
- Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
- Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
Qualifications/Experience
- Bachelor's degree in the Mechanical/Production Engineering.
- Work experience of 2~4 years in the DELMIA Industrial Engineering (Digital Manufacturing) with knowledge of DELMIA Process Planning, DELMIA Machining, Manufacturing Simulation, Assembly Process Planner on 3DEXPERIENCE.
- Exposure to DELMIA Ergonomics, Robotic Simulation, Plant Simulation, PLM operations and concepts is an added advantage
- Good English communication skills, both written and verbal, are required.
- Ability to work in a fast-paced dynamic environment
- Analytical skills
- Team player
Inclusion statement
Dassault Systèmes treibt den menschlichen Fortschritt voran. Mit unseren kollaborativen und virtuellen Umgebungen helfen wir Unternehmen und Menschen, nachhaltige Innovationen erlebbar zu machen. Unsere 3DEXPERIENCE Plattform ermöglicht die Erstellung virtueller Zwillinge der realen Welt, was Mehrwert für über 350.000 Kunden aller Größen und Branchen in mehr als 150 Ländern schafft. Werde Teil unseres globalen Netzwerks von über 23.800 engagierten Mitarbeitenden!
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