Cloud Support

You use the 3DEXPERIENCE platform on cloud? This is the right place to get help!

Quick Start

ADMIN OR MEMBER
FIRST STEPS TO THE
3DEXPERIENCE PLATFORM

The 3DEXPERIENCE platform has been upgraded

This upgrade guide will help you to ensure that your environement is correclty set up to start back working with the 3DEXPERIENCE platform.

Support Offers and Policies

Dassault Systèmes provides support for all cloud customers.

Enjoy your Advantage Offers: upgrade your solution, submit online requests, and online knowledge, opportunity to submit Non Defect requests and communicate directly with cloud experts. 

Read the Customer Support Services Policies that may be applicable to the 3DS solutions you ordered.

Access our cloud communities

Discover more about the 3DEXPERIENCE platform, exchange with your peers and get supported.

Please note that access to DELMIA, CATIA, ENOVIA and SOLIDWORKS on cloud communities is not automatic. Connect to the community you wish to join. A request form will appear. Tell us why you would like to be part of this community and we will grant you access.