Solution Consultant II

Responsibilities:

• Understand the customer’s operational processes and goals. Identify their pain points. Be the trusted advisor to the customer on our solution offerings and how they bring value and improvements to their processes.

• Close partnership with Sales to co-manage pre-sales activities. Create strategy for new accounts reach and maintaining existing customers. Build customer relationships ensuring customer success.

• Prepare and perform product demonstrations. Lead technical discussions on our applications and solutions.

• Collaborate with Marketing on seminars, trade shows and marketing activities. Be the subject matter experts and present in these events.

• Help complete technical proposals for the customer. Assist Sales and Marketing to review technical documents. Ensure smooth handover and collaborate with Professional Services team after sales.

• Be knowledgeable and up to date on our products and solutions. Familiar with current industry clinical trials trends, markets and development. Provide product and market updates to internal staff and customers.

• Other daily business and technical activities assigned by team and cross-team.

Qualifications:

• Bachelor’s Degree in the Life Sciences, Computer Science, Engineering or equivalent.

• Minimum of 5-8 years’ experience in clinical development or equivalent experience in IT enterprise systems preferred.

• Strong customer facing skills and proven track record.

• Excellent verbal and written communication skills

• Self-motivating, able to assume responsibility and work autonomously in a professional manner.

• Command of native level Chinese (read, write and speak) and business level English required.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.

Applications will be accepted on an ongoing basis until the position is filled.

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