Fulfillment Management Associate

United States, CA, Woodland Hills

正式工作

申请

主要职位信息

Location:

United States, CA, Woodland Hills

Job type:

正式工作

Product:

Dassault Systèmes

Experience level:

0 to 3 years

Posted on:

5/1/2026

Ref ID:

547817

Role & Responsibilities

Dassault Systèmes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys, both on-premise and Cloud, in DSx.Client Order and key activation and delivery tools, in accordance with customer agreements and 3DS policies and rules established by Business Administration.

Manage cloud environment and other service access deployments and modifications.

Manage Non-Technical Service Requests (NTSRs) by prioritizing and dispatching requests, analyzing issues through reproduction, and following up on escalations until resolution is delivered.

Act as an expert on license key processes, both on-premise and Cloud, as well as DSx.Client Care and key activation and delivery tools.

Conduct internal and external audits on Fulfillment Management activity.

Monitor and scale Fulfillment Management activities by delegating to Shared Service Centers through training and scope expansion.

Increase transaction automation by leveraging new technologies such as RPA and AI.

Define and transform Fulfillment Management processes and tools through IDEAs, process improvements, policy improvements, and simplification.

Contribute to related tool transformation through testing, including UATs.

Capitalize on and share knowledge and know-how, while training and supporting Sales Transaction Support and Partners both individually and collectively.

Qualifications

Cloud compliance standard (quality, security, privacy)
Issue licenses
Integrate content into output media
Manage standard enterprise resource planning system
Perform quality audits
Apply company policies
Ensure compliance with legal requirements
Guarantee customer satisfaction
Perform escalation procedure
Ensure cross-department cooperation
Improve business processes
Execute software tests
automation technology
Principles of artificial intelligence
Track key performance indicators
Develop training programmes
Provide user documentation

Soft Skills

Communicate effectively
Leading Others
Solving Problems
Priorities Requests
Organizational Resilience
Customer focus
Quality focus
Accountability
Driving Change

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

申请