Director, Technical Content Management (Remote)

Responsibilities:

• People Manager for Medidata Global Education’s centralized Technical Content Strategy team.  

• Direct and enable the team to deliver on-time, quality-correct product technical documentation in support of Medidata product releases.For example: release notes, In-App online Help, self-service knowledge articles, API documentation, system messages.

• Partner with Medidata strategic leaders to identify and close gaps in technical documentation enablement for all learner personas. 

• Identify and expand cross-org synergies to create a unified, impactful learning experience for all learner personas.

• Work acrossMedidata teams to identify and deliver operational efficiencies that power the targeted deliverables.

• Enable and grow talent to develop a partnering, deep pool of technical content strategists.

• Innovate to reflect and adopt industry best practices and to expand the product technical content value-add impact to customer and business success.

Qualifications:

• 11 years minimum experience as a global Director, Technical Content Management (or related role) in a clinical trial operations context – producing end user technical documentation and associated learning enablement assets & partnering with Product, Professional Services, Customer Success, and other Medidata stakeholder teams.

• 10 years minimum experience as a People Manager for a large Technical Content Management team – consisting of both remote and onsite talent

• 11 years minimum experience designing technical content and associated learning solutions in a Life Sciences or Clinical Trial Operations context.

• Master’s Degree in Technical Content Management or a related discipline or equivalent years of experience

• Proficient in Technical Content design, information mapping, human-centered design, Articulate Storyline, Confluence, Google Workspace (G Suite), PhotoShop, Camtasia, Simplified English, Accessibility, JIRA/agile practices, and localization readiness best practices

   

   

  Competencies:

   

   

• Advocacy for our global learners, including patients  

• Development, enablement and empowerment of our talent

• Stewardship for best-in-class, integrated technical content management 

• Learning-as-a-Service business acumen to position learning solutions as a driver of customer success and business growth

• Demonstrated exceptional communication, project management, and partnering competencies 

• Creative approach to innovation and ideation to differentiate our technical content management from other competitors

• Ability to work well, and enable others to work well, within challenging release or project timeframes in a fast-paced, software development environment 

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.The salary range for positions that will be physically based in the NYC Metro Area is $135,000 to $180,000. The salary range for positions that will be physically based in the California Bay Area is $141,750 to $189,000. The salary range for positions that will be physically based in Texas or Ohio is $118,500 to $158,000. The salary range for positions that will be physically based in the Boston Area is $132,750 to $177,000.The salary range for positions that will be physically based in all other locations within the United States is $120,750 to $161,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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