Our Mission & Commitments

Our Mission

You have chosen Dassault Systèmes and we are very grateful for your trust. Now, we want you to live the best experience with our solutions. The Customer Support mission is to help you to deploy your projects on time and secure production health, with expected quality. We are committed to help you at all stages of your project thanks to our technical skills and expertise in deployments. We are your partner for your project success.

Stéphane Dallet VP, WW R&D Customer Support

Our Commitments

We deliver Technical Expertise

When you contact us, certified and passionate experts help with your concerns. They are regularly trained to our solutions and act within a highly professional manner.
Meet Caroline, our EMEA Technical Support Director, passionate by her mission.
Meet Nejib, one of our technical expert team Manager.
You also access to a wealth of online solutions, produced by our experts. It includes, among other things, product documentation and Knowledge Base.

We offer you our experience in Project Deployment

To guarantee you a successful deployment of our solution, we propose you a wide range of services based on our best practices.
Meet Shirly, one of our EMEA project expert, who introduces her mission.
Discover our ENTERPRISE services.

We pay much attention to your feedback

Your feedback is invaluable to us. We strive to take them in account and deliver regular improvements to our support services, processes and tools. We welcome your suggestions and comments.

Access to the portfolio of services

Discover our support offers