# Virtual Companions available on the Cloud, how to submit a support ticket?

Virtual Companions are now globally available on the **3D**EXPERIENCE® platform SaaS. Discover how to raise a Service Request for support.

As detailed in the [3DEXPERIENCE® R2026x FD03 Platform updates release notes](https://dsext001-eu1-215dsi0708-ifwe.3dexperience.3ds.com/api/widget/link), the **Virtual Companions infrastructure** is now globally available on the **3DEXPERIENCE® platform SaaS**.

If you need to submit a **Service Request (SR)** for Virtual Companion, our [FAQ](/support/cloud/frequently-asked-questions#Brick-8af0ff56-c67a-4321-91fd-7516cee45847 "Frequently Asked Questions") provides step-by-step guidance to assist you in raising your request.

Need Assistance?

Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.

[Contact support](/support/contact-your-support-center)

[Submit a request via 3DSupport App](https://dspart004-eu1-partners-ifwe.3dexperience.3ds.com/#dashboard:0b021cdc-9e58-47c3-8527-3d2314c48683/tab:3DSupport)