Contact Details
Additional information
Business hours:
Monday to Friday: 5:00 AM to 5:00 PM - Time zone Pacific Time (UTC -7 in PDT or UTC -8 in PST)
24/7 Phone support for cloud priority case - For reference, definition of what a cloud priority case is can be found within our Support policies for Online Services accessible here.
Languages:
English
Public holidays:
Public Holidays: New Year’s Day (if weekend closest Friday or Monday) | Martin Luther King Jr. Day (3rd Monday in January) | Presidents Day (3rd Monday in February) | Memorial Day (Last Monday in May) | Juneteenth (June 19th) | Independence Day (July 4th) | Labor Day (First Monday in September) | Thanksgiving (4th Thursday & Friday in November) | Christmas (if weekend closest Friday or Monday)
For issues others than DELMIAWorks ones:
If you have any issues with our support tools or your 3DExperience ID creation, please use the following contacts to get assistance:
- Europe/Middle East: mailto:Europe.SupportCenter@3ds.com
- US: mailto:AG.NA-Helpdesk@3ds.com
- Asia Pacific: mailto:PLMSupport.INDIA@3ds.com
Or use the main option on top of this page named “Call Center for any brand except specific brands/products below” to get the local phone numbers for your country
Need Assistance?
Our support team is here to help you make the most of our software. Whether you have a question, encounter an issue, or need guidance, we've got your back.