Discover the

3DSupport App

For Partners

 

 

Onboarding video

How to access to 3DSupport App ?

Have a tour of the 3DSupport App

Technical SR Management

How to create a Service Request (SR) for himself?

How to modify a SR?

SR Details

How to create a Customized view ?

Security Attachment

How to create a Service Request (SR) for a customer?

How to clarify a Service Request (SR)?

How to change attachments visibility?

How to escalate?

How to analyze a Service Request ?

How to validate a SR?

How to search information in 3DSupport App?

My Requests page improvements

Non-technical SR Management

Home Page and My Requests Tab

How to modify Service Request?

How to analyze a Service Request ?

How to Clarify Service Request ?

How to create a New Service Request for himself?

How to create Service Request for his customer?

Service Request details for Partners

How to Validate Service Request ?

How to convert NTSR

Getting help

Getting Help for the 3DSupport App