Order Administration Specialist JAPAN

Mission

• Create/submit/manage Orders and Renewals in compliance with 3DS policies and rules

• Train and advise Sales Organizations and Partners in the execution of the OTC process

• Contribute to OTC process and to DSx.Client Order evolution and testing

• Contribute to process automation

Responsibilities

• Analyze and process orders and renewals in compliance with 3DS policies and rules
• Act as an expert on DSx.Client Care & Order tool
• Ensure transactions are processed as per agreement and per 3DS policies and rules as established by Business Administration departments (Credit and Billing, Customer Engagement Success, Export Control, Finance, Legal, License Compliance, Pricing, Revenue Recognition, Sales Business Administration, Tax, Treasury…).
• Audit transactions as per audit programs or for specific requests
• Ensure key internal controls are strictly applied
• Ensure the reliability and accuracy of customer license installed base and handle any discrepancies
• Contribute to the transformation and automation of processes across the Shared Service Centers and Process Centers Depending on scope and organization
• Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
• Contribute to the DSx.Client Care & Order enhancements testing as required
• Train and advise Sales and Distribution partners in the execution and use of processes, tools and published business practices
• Contribute to acquisition integration projects
• Manage customer and partner claims
• Provide support to Distributors
• Drive specific projects such as support of API for partners, RPA creation, and Business Process Automation