Platform Consultants (PC) are responsible for managing multi-stream projects, orchestrating alignment to ensure delivery of an integrated solution in accordance with Medidata standard business processes and Good Clinical Data Management Practices. PCs provide functional leadership, including timeline and scope management, and understanding budget and resource requirements. PCs also consult with our clients, provide guidance and make recommendations on how to best implement Medidata’s software to provide the most value.
The Platform Consultants work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues. Platform Consultants are leaders of clients and internal colleagues, as well as champions of our products and processes. Platform Consultants build and maintain strong client relationships. Platform Consultants design creative solutions to unique challenges, driving delivery of high quality and value at a program level.
Manage all Implementation Consultant (IC) aspects of a multi-stream project, orchestrating alignment to ensure delivery of an integrated solution; this includes functional leadership, resource requirements, budget awareness, timeline and scope management, quality and communication of changes to customer expectations.
Adhere to and educate on best practices for implementing Medidata’s platform.
Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.
Support third party vendors with integration and/or data transfer efforts.
Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
Support customers during complex enablement or implementation of our platform by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
Support platform implementations or enablement at a program level.
Own multiple, complex customer-facing projects or engagements, focusing on strategic client relationships and client retention.
Proven ability to adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
Proven ability to maintain a high level of communication with stakeholders on both client and internal projects.
Lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.
Assist in the scheduling of professional services resources and ensure timely completion of deliverables across multiple complex projects or engagements.
Support preparation of training materials and delivery of that training, both internally and externally as needed.
Deep knowledge and experience in more than one product or solution, or, significant relevant experience in a group of products/solutions.
Coordinate cross-functional departmental efforts in support of project delivery or issue resolution.
Design creative solutions to unique technical and business challenges.
Support both junior and experienced team members with client engagements, being accountable for quality of delivery. Mentor and train less experienced ICs or new employees, focusing on the consultative aspect of client engagement.
Support management in achievement of business objectives outside of client deliverables.
Demonstrated expert-level industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions.
Proven ability to work with technical R&D staff and translate new software features into real world examples
Knowledge of computer usage in a web-based environment
Proven ability to absorb and apply new information quickly
Proven ability to think logically to solve complex problems
Solid analytical and technical skills with regard to software applications
Demonstrated strong collaboration and team-building skills
Excellent verbal and written communication skills
Strong organizational and time management skills
Self-motivated, able to assume responsibility and work autonomously in a professional manner
Experience of working to Standard Operating Procedures
Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others
Willing to travel to office locations and customer engagements
Your Education & Experience:
Minimum 4-year university/college degree or equivalent (analytic discipline strongly preferred)
Multi-year experience working with clinical trials, or equivalent combination of education and experience required.
Prior services delivery experience required
Prior data management or clinical trial software consulting experience strongly preferred.
Demonstrated experience leading and supporting project teams and meeting project timelines
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.