User Success Engineer – ENOVIA Support
User Success Engineer – ENOVIA Support
Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer – ENOVIA Support in Pune, India!
We are looking for a candidate with hands-on experience with any CAD software and preferably some exposure to PLM. We have a key mission to support our Customers globally, on Dassault Systèmes' suite of PLM Products.
Role Description & Responsibilities
• Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systèmes' suite of PLM Products
• Respond immediately in case of Customer crisis situations
• Work closely with customers and partners as the situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and delivering enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools
• Ensure Knowledge capitalization content creation a regular basis and spread awareness about it at every possible need and opportunity
Qualifications
• B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
• 1-3 years Industry Experience with any CAD and/or PLM software
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Exposure to PLM operations and concepts is an added advantage
• Good English communication skills, both written and verbal, required
• Must be able to help Customers and the Development Team analyze and diagnose complex system problems via telephone or e-mail, and make sound judgments based on deciding priorities
• Ability to work in a fast-paced, dynamic environment
What’s in it for you
• Work in a culture of collaboration and innovation
• Ensure knowledge sharing within the team
• Able to work well in a team environment and communicate effectively with co-workers both local and remote.
Inclusion statement
Dassault Systèmes è un catalizzatore del progresso umano. Forniamo alle aziende e alle persone ambienti collaborativi virtuali per immaginare innovazioni sostenibili. Creando gemelli virtuali del mondo reale con la nostra piattaforma e le nostre applicazioni 3DEXPERIENCE, creiamo esperienze e offriamo valore a più di 350.000 clienti di tutte le dimensioni, in tutti i settori, in oltre 150 paesi. Unisciti alla nostra comunità globale di oltre 23.800 persone appassionate!
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