User Assistance Developer (Technical Writer)

User Assistance Developer (Technical Writer)

In 3DEXPERIENCE Platform, we are currently seeking a skilled User Assistance Developer (technical writer) to support the 3DExperience User Assistance team. As a member of the 3DEXPERIENCE User Assistance team, you will play a critical role in empowering our users. Our mission is to design, develop, and continuously evolve content that is thorough, engaging, and easy to navigate. You will ensure that every user can onboard quickly and work effectively by providing the right information at the exact moment they need it.

Role Description & Responsibilities

We are looking for a skilled User Assistance Developer who can translate complex technical concepts into clear, user‑focused documentation. You will partner with developers, QA engineers, and product managers to produce and maintain high‑quality help content, UI text, and visual assets while championing the use of AI/LLM tools to boost productivity.

Key Responsibilities

·         Analyze & explain complex technical subjects and application functionality.

·         Collaborate with developers, QA, and product managers to gather accurate information and understand user scenarios.

·         Write & Edit user assistance content (help topics, release notes, UI strings) following Dassault Systèmes style guides (Microsoft Manual of Style, Chicago Manual, etc.).

·         Maintain Consistency across all documentation, ensuring technical accuracy and flawless grammar.

·         Review UI Text for clarity, brevity, and usability; suggest improvements that make the interface more intuitive.

·         Refresh Existing Content and create new material that meets quality standards.

·         Leverage AI/LLM Tools (e.g., generative assistants, term‑extraction bots) to automate repetitive tasks and accelerate authoring.

·         Produce Visuals – create or edit images, GIF’s, diagrams, short videos, and other media that complement written guidance.

·         Contribute to Process Improvements – propose workflow enhancements, templates, or automation that increase team efficiency.         

Experience with any of the following (or similar) is a plus:

·         Programming/scripting (especially web development or XML, or AI/LLM)

·         XMetaL Author, Oxygen XML Editor, or any other XML Authoring tool

·         Graphics or video creation/analysis

·         Knowledge of Microsoft Manual of Style or Chicago Manual of Style

·         Usage of AI tools/Companion in technical writing domain