Senior Implementation Consultant, Patient Cloud

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata’s seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

Senior Implementation Consultants help ensure that Medidata’s software applications are implemented and configured in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. Senior ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value. 

The Senior Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues. Senior ICs are leaders of clients and internal colleagues, as well as champions of our products and processes. 

Responsibilities:

·        Configure Medidata software products to translate customer needs and meet customer requirements

·        Adhere to best practices for implementing Medidata’s software

·        Author, adapt, or agree on specifications based upon client requirements.  This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations

·        Support less experienced team members in the authoring of specifications or other activities, being accountable for quality of delivery

·        Support developers and other cross functional departments during configuration or implementation of specifications

·        Delivery of in-person/remote client workshops

·        Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work

·        Support customers during the user acceptance testing cycle by resolving issues, and answering questions

·        Adhere to data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing)

·        Communicate status reports to stakeholders on both client and internal projects

·        Participate in and lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials

·        Comply with and enforce Medidata Standard Operating Procedures, processes and policies

·        Assist in the scheduling of professional services resources and ensure timely completion of deliverables

·        Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed

·        Support third party vendors in defining Data Transfer Specifications

·        Own multiple, complex customer facing projects

·        Support multi-product platform implementations

·        Subject Matter Expertise (SME) in at least one product/solution

·        Mentor/Train AICs or new employees

·        Support management in achievement of business objectives outside of client deliverables