Peoplesoft Finance L1 Support

Qualifications:

• Experience: 1-4 Years
• Education: Bachelor of Commerce / Engineering / MBA with Finance Background
• Candidate should have experience in General Ledger, Account Payables, Account Receivables, Billing, Travel and Expense and Asset Management.

• Perform first level troubleshooting and resolve issues with L1 scope - Escalate unresloved incidents with complete diagnostics.

   

• Should have good exposure to functional process flows of People Soft tool.
• Should be ready to work in 18*5 rotational shift (24*7 during closing)
• Candidate should be able to work closely with customers to understand the issues and deliver professional customer service.
• Perform Queue Management and handover activities to following shift. Reporting to Team Lead.
• Investigate and resolve incidents within SLAs.
• Use knowledge articles and contribute to knowledge management.
• Leverage AI powered support tools and identify automation opportunities.
• Proficient in SQL.
• Good understanding of IT delivery methodologies.
• Team Player and able to work in a cross-functional team environment.

What is in it for you?

• Work for the one of the biggest software companies in Europe
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with a multinational and multidisciplinary team

Diversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.