Operations Excellence Manager

Role Description & Responsibilities

This role combines Sales Operations and Services Engagement responsibilities. You will own forecast and pipeline accuracy, support regional sales strategy and execution, manage partner and compensation processes, and safeguard the quality of Services opportunities from proposal through delivery. You will work closely with sales leaders, Finance, Legal, Marketing and Global Sales Operations teams.

• Manage forecast, pipeline and baseline accuracy across all revenue types and dimensions (customer engagement models, brands, industries, and partners), for the current quarter and rolling quarters
• Deliver accurate weekly estimates of bookings and revenue landing, progress against plan, and key upside, utilizing management dashboards
• Work closely with Marketing leadership on campaigns that generate identified contacts, and challenge the Business Developers and the Sales Teams to nurture the contacts into leads
• Participate in GEOVIA’s Sales Management meetings to support execution on forecasting, territory, compensation, business analysis and deviations
• Analyze KPIs and metrics across geography, engagement model, brand, industry, infrastructure, partner and business streams, and give sales management actionable recommendations
• Support sales managers and compensation teams with quota achievement and payout validation
• Help partner sales managers maintain the quality of the partner legal entities designation in the database as well as client order detail, including UPC linkage, site modification requests and distribution agreement set-up
• Deliver models, methods, tools and project roadmaps, and enable the region through a change management program supported by local sales support specialists
• Manage escalations to senior level management, end to end, including “multi-year no exit” approval requests and IOC supplier usage
• Coordinate the end-to-end Opportunity Review Board process with Value Engagement stakeholders to detect and mitigate project risks
• Document recommendations and action plans for risk mitigation, and follow up on them
• Escalate stakeholder misalignments to the Global Industry Services Leader and the Global Value Engagement Leader