Industry Process Consultant - Customer Success

Malaysia, 10, Petaling Jaya
Contratto a tempo indeterminato
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Competenze principali del ruolo
Location:
Malaysia, 10, Petaling Jaya
Job type:
Contratto a tempo indeterminato
Product:
Dassault Systèmes
Experience level:
0 to 3 years
Posted on:
6/12/2026
Ref ID:
546564

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an Industry Process Consultant in Petaling Jaya, Malaysia!

Role Description & Responsibilities:

  • Drive structured adoption programs for assigned customer accounts to increase active usage and engagement
  • Execute regular user success sessions to identify workflow gaps and drive behavioral change 
  • Guide end users to adopt key platform practices such as data management, revision control, and collaboration workflows etc
  • Analyze customer usage patterns and identify barriers to adoption, proposing targeted actions to improve engagement 
  • Articulate the business value of the 3DEXPERIENCE platform through measurable outcomes such as increased active users and workflow efficiency
  • Identify at-risk accounts with low engagement and take proactive actions to recover adoption momentum
  • Contribute to scaling adoption programs by refining processes, tools, and methodologies

Qualifications:

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related discipline
  • Up to 3 years of experience in 3D CAD product modeling and/or design (can consider Graduate)
  • Strong relationship management, communication, and presentation skills
  • Familiarity with SOLIDWORKS and/or 3DEXPERIENCE platform is an advantage 
  • Fluent in English and any additional ASEAN language is a plus (Mandarin is highly preferred)
     

What’s in it for you?

  • Be part of a strategic initiative driving cloud adoption across AP South 
  • Work in a collaborative and innovative environment with global teams 
  • Opportunity to influence user success and partner capability at scale 
  • Access to continuous learning, certifications, and career development programs 
  • Exposure to cutting-edge digital engineering and cloud technologies 
  • Hybrid and flexible working environment 
     

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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Dassault Systèmes è un catalizzatore del progresso umano. Forniamo alle aziende e alle persone ambienti collaborativi virtuali per immaginare innovazioni sostenibili. Creando gemelli virtuali del mondo reale con la nostra piattaforma e le nostre applicazioni 3DEXPERIENCE, creiamo esperienze e offriamo valore a più di 350.000 clienti di tutte le dimensioni, in tutti i settori, in oltre 150 paesi. Unisciti alla nostra comunità globale di oltre 23.800 persone appassionate!

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