Aerospace Services & Support

As with any product with a long lifecycle, customers in the Aerospace & Defense (A&D) industry want to get the best return on investment for the entire life of their products. Product support or maintainability is one of the key factors that customers take into account before making the decision to buy the product. With increasing focus on the core business of providing transportation and related hospitality services, customers are relying more and more on external organizations to handle product maintenance.  Providing a turnkey offering that includes product, handover and maintenance services increases the market success of an A&D company.

The fully integrated Dassault Systèmes (3DS)’ solution for Aerospace Services and Support enables for "Design-for-Maintainability" approach to be implemented so that design, operation and maintenance processes can be optimized to best utilize available resources. By simulating maintenance processes and resources during the design process and long before in-service operations, multiple alternatives can be evaluated to bring agility and savings to the services organizations. With product delivery, detailed 3D-based technical publications such as Aircraft Maintenance Manual (AMM) and Illustrated Part Catalog (IPC) can be immediately available for services organizations. Leveraging 3D as the new communication media, the easy-to-follow, interactive instructions help minimize errors and time required for training the operators and maintenance personnel. 

Anticipating changes to products after delivery, Dassault Systèmes’ solution supports “As Supported” configuration management capability that tracks modification from engineering to in-service through Services Bulletins. This includes spare part management, maintenance operation analysis and description (e.g. removal/installation, inspection, test procedures) and resources specification (e.g. ground support equipment, ingredients, consumables). Moreover, “As Maintained” serialized configuration management capability that links the PLM (Product Lifecycle Management) system with the ERP (Enterprise Resource Planning) and the MRO (Maintenance, Repair and Overhaul) systems is also available for optimizing fleet management.

Dassault Systèmes’ PLM system, which provides full coverage of design, engineering, manufacturing and after-sales-support processes, helps A&D companies to move away from reactive to proactive maintenance processes approach and thereby increasing the product’s lifetime values before its retirement and disposal.

Aerospace Services & Support Solution includes:

  • Maintainability analysis
  • Logistics support analysis
  • Support products
  • In service support

We need to quickly identify maintainability and affordability issues. Without the credibility generated by the realism and accuracy of the electronic tools working through DELMIA with CATIA data, SAIL might not have gained acceptance.

Michael R. Yokell Senior Manager, F-35 Basing & Ship Suitability (BASS), Lockheed Martin