Retail, Fashion and Footwear Industry Breakfast

On September 18, 2013
Park Hyatt Melbourne 1 Parliament Square, off Parliament Place Melbourne Australia

Bridging the Gap Between Consumer Expectations and What’s Possible

Years after the buzz and benefits of Omni-Channel retailing hit our shores some retailers have learnt the hard way that delivering a true Omni-Channel offering can drive substantial benefits and getting it wrong can be very costly.  Here is your opportunity to listen to three experts in their chosen fields and hear about local and international case studies.  At this breakfast you will hear from three professionals that will close the gap between what consumers want and what is possible.

Please email us at anz.sales-admin(at) for any questions.



  1. Where to from here? – A guide to the digital future of fashion – James Boston, Editor Boston Publishing and ATF (Australasian Textiles and Fashion) Magazine
    While the internet still only accounts for around 10% of fashion sales in Australia, it has significantly changed the playing field as both traditional and pure play retailers experience mixed success in the online space. For some in fashion the internet, ecommerce and social media is the panacea, for others it is simply part of the mix, however companies are learning hard and sometime expensive lessons as consumers change their behaviour. James will look at the local and global fashion market as it stands, the opportunities, the threats and will inspire you with some case studies of local achievers who have carved a global niche for their fashion labels.
  2. IBM Smarter Consumer Study 2013 – From Transactions to Relationships: Connecting with the Transitioning Shopper - Stephen Shaw, IBM Retail Consulting Practice
    The year ahead will be a tipping point for ecommerce in Australia as the marketplace matures. How can business capitalise on this shift and what opportunities exist for them to offer differentiating customer experiences to remain competitive. Now in its fourth year, the IBM Smarter Consumer Study is based on surveys conducted by the IBM Institute for Business Value with more than 26,000 consumers from  14 countries. This research included surveys with 1,937 Australian consumers across nine product categories. It explores how the changing consumer landscape is transforming Australian retail business both online and offline.
  3. MyCollection MyStore – Susan Olivier, VP, Consumer Goods and Retail Industry Strategy, Dassault Systemes
    Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 150,000 customers of all sizes, in all industries, in more than 80 countries.


James Boston, Editor, Boston Publishing and ATF (Australasian Textiles and Fashion) Magazine
Despite his relative youth James already has a decade of experience in the print and web media industry behind him. A graduate of Melbourne University in both Commerce and Science, James has applied his business skills to build Boston Publishing, a specialist trade publisher for the fashion, interior design and outdoor recreation industries. James has brought a strong understanding of business to his online and print publishing and editing roles as well as the more recent emergence of social media and its importance to large and small businesses. James is also Sales and Marketing director of digital agency Krafthaus. Krafthaus delivers affordable, quality design, search, ecommerce and social media solutions for businesses in Australia.

Stephen Shaw, Associate Partner, IBM Global Business Services
Stephen is an Associate Partner with IBM Global Business Services within the Australia & New Zealand retail consulting practice. He is based in Melbourne and has over 20 years of Management experience obtained in various Retail organisations and roles across Merchandise, Store Operations, IT and finance. He will present insights on consumer behaviour and expectations from the IBM Smarter Consumer Study 2013 – From Transactions to Relationships: Connecting with the Transitioning Shopper, which includes direct feedback from more than 26,000 consumers interviewed globally – almost 2,000 from Australia

Susan Olivier, Vice President, Consumer Goods & Retail Industry Strategy, Dassault Systèmes
Susan is a Consumer Goods and Retail industry veteran with over 30 years hands-on experience spanning brand management, creative design, technical development, global sourcing and retail merchandising. She has defined and delivered business growth objectives and operational transformation for well-known brands sich as Victoria's Scret, Calvin Klein, Wrangler, Reebok, Hudson Bay Company, JC penney and others through senior roles in retail and manufacturing, in Canada and the US.

Susan also spent several years in IT working directly with PLM (4 implementations), ERP and strategic Sourcing solutions as a project lead and eventually sponsor.

Susan has worked in the vanguard of many emerging trends including the explosion of private branded retaiil product development, early initatives for private branded retail product development, early initiatives for private brand sourcing, and true web-based global collaboration. She's well-respected in her industry as a frequent media contributor and guest speaker at industry events in the USA, EMEA and APAC.

As Vice President for one of the growth industries at Dassault Systèmes, Susan was specifically attracted to the potential of leveraging 3D virtualization and visualization in combination with global collaboration as the next randformational opportunity for her industry. She and her team are engaged in defininf and delivering next generation solution experiences for consumers, brands and retailers.

Susan has a Mas of Business Administration degree from Suffolk University in Boston, with a joint focus on international business and applied technology. She has also taught at the MBA level on the strategic management of information technology for business.



Retail, Fashion and Footwear Industry Breakfast

Location Park Hyatt Melbourne 1 Parliament Square, off Parliament Place
Country Australia

Park Hyatt Melbourne 1 Parliament Square, off Parliament Place