EXALEAD Webinar: Reveal Customer Intelligence

On September 27, 2012 12:00 (GMT)
Exalead External Webinars

Discover how you can empower your frontline staff to instantly boost customer satisfaction and sales simply by adding an agile front-end to your existing information systems.

Thursday, September 27, 2012 3:00 pm
Europe Summer Time (Paris, GMT+02:00)

Discover how you can empower your frontline staff to instantly boost customer satisfaction and sales simply by adding an agile front-end to your existing information systems.

It’s a well-known secret: in spite of the lofty promises of CRM vendors, most sales and service organizations continue to experience undesirable levels of dissatisfaction and churn on the part of both customers and staff, as well as falling short of their full revenue potential…

Why? Because the information frontline staff need to succeed is scattered everywhere: CRMs, ERPs, spreadsheets, documents, email, call logs, websites… And, the more information CRMs seek to incorporate, the harder they become to use—and they still only capture a fraction of the relevant information available. Such fragmentation and complexity is untenable when frontline workers have only seconds or minutes to satisfy customer needs.

In this webinar, join speaker Gary Burch to learn how organizations like La Poste, Lagardère and Jaspersoft are using EXALEAD technology to break through these challenges and fulfill the promise of their CRM investments.

REGISTER NOW!