Be the next big change > Dassault Systèmes

Be the Next Game Changer

Technical Support Engineer – SolidWorks CAD

United States, MA, Waltham Regular 6/20/2022 527272

Imagine New Horizons...

Do you have dreams? Do you enjoy a challenge? Here at Dassault Systèmes SOLIDWORKS, we empower people with a passion for changing the world.

Join our high-performing technical support team to help our customers as they leverage the power of the 3DEXPERIENCE® platform and SOLIDWORKS solutions to shape a better future.

What will your role be? 

The primary objective of the SOLIDWORKS Technical Support Engineer is to increase customer satisfaction and subscription revenue by providing the highest quality technical services for DS SolidWorks Partners and Clients.

What will your role be? 

  • As a Technical Support Engineer, you will provide technical support to resellers and end-users of our Computer-Aided Design CAD products.
  • You will provide this support using a positive and interactive approach via phone, email, or internet correspondence.
  • Diagnose and solve a range of issues, including, but not limited to: software deployment, installation & setup, general 3D modeling, mechanical engineering application-specifics, and hardware-related software issues

The challenges ahead:

  • Provide resolution to technical support issues in a professional and timely manner
  • Develop workarounds and operating techniques when needed and communicate them to customers and resellers
  • Work cross-functionally with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems
  • Conduct webinars/support training for the reseller support staff to enhance their support skill set
  • Develop and implement web-based support including knowledge base articles, technical and operational techniques, and technical documentation

Your key success factors:

  • Bachelor degree in Mechanical Engineering, Aerospace Engineering, Computer Science, or related discipline.
  • Experience with 3D CAD software such as SOLIDWORKS Desktop CAD or 3DEXPERIENCE SOLIDWORKS roles.
  • Candidate should have professional certification in SolidWorks – CSWP
  • Strong English communication skills discovered through strong writing skills and verbally clear, concise, and grammatically correct oral communication
  • 5 to 7 years of experience in an equivalent Technical Support role or as a Mechanical Designer along with strong problem-solving and analytical skills
  • Experience with data analysis
  • Strong customer service and relationship skills when providing technical support through the phone, email, or internet correspondence
  • Positive, self-motivated individual with a high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
  • Highly organized with critical attention to details
  • Strong functional use of Microsoft Office Excel, Word, PowerPoint

 

Compensation & Benefits

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 9 paid holidays.

Equal opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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SOLIDWORKS leads the global 3D computer-aided design (CAD) industry with easy-to-use 3D software that trains and supports the world's engineering and design teams as they drive tomorrow's product innovation.