Be the Next Game Changer
Technical Support Engineer - BIOVIA (shift work)
BIOVIA Technical Customer Support Engineer (shift work included in this role)
Imagine new horizons…
BIOVIA, a brand of Dassault Systèmes, supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
BIOVIA is looking for a motivated Technical Support Engineer to join our team in Cork. This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
Do you have dreams and enjoy a challenge? Here at Dassault Systèmes, we empower people with a passion for changing the world. Let’s open new horizons together with the power of 3DEXPERIENCE virtual universes!
What will your role be?
- This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
- Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
- BIOVIA Technical Support Engineers play an essential role in our customer’s success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software.
The Challenges Ahead
- To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers.
- Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Your key success factors:
- Previous experience delivering technical support for enterprise software.
- Bachelor’s degree or higher degree in Information Technology, Computer Science, or Software Engineering
- Be an avid problem solver with a strong desire to be in a customer-facing role.
Demonstrate a desire to learn, an analytical mindset, and demonstrate a penchant for helping customers - Have the ability to work independently or in small teams.
- Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
- Microsoft Windows Server system administration and Active Directory
- Web servers or Web Site management
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonised Workforce of the Future.
BIOVIA provides scientific solutions to discover, design, develop and deliver innovative drugs, materials and formulas.